Junior Technical Specialist to join their Professional Services team. This is an exciting growth role for candidates who want to develop their technical and integration skills in the world of unified communication, contact centers, workflow automation and AI-driven solutions.
You will be assisting with solution deployments, support integrations , and help build workflows using n8n and conversational bots in Flowise. This is a hands-on technical role with clear opportunities to grow into a full Technical Specialist.Assist with the installation, configuration, and testing of VoIP and contact centre systems.Help design and configure customer integrations, including APIs, CRM systems, transcription tools, and AI bots.Assist in the creation of conversational bots.Prepare clear documentation and contribute to solution knowledge bases.Collaborate with the Projects department to ensure accurate and timely project delivery within budget.Support product and service offering demonstrations.Adhere to all company policies and procedures.Assist with the installation of hardware, systems, and software.Assist with system backup and restore procedures.Document problems and their resolutions for future reference.Technical Qualification or equivalent experienceMinimum 5 years in VoIP and IP Telephony technologies like SIP, DNS, RTP, IP-PBX, etc.Basic knowledge of LinuxDrivers licence and own reliable transport
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