The Insurance Regulatory Authority is a statutory government agency established under the Insurance Act (Amendment) 2006, CAP 487 of the Laws of Kenya to regulate, supervise and develop the insurance industry. It is governed by a Board of Directors which is vested with the fiduciary responsibility of overseeing operations of the Authority and ensuring that they are consistent with provisions of the Insurance Act.
JOB SUMMARY
DIRECTORATE: Directorate of Corporate ServicesDEPARTMENT: Corporate Communication and Public RelationsGRADE/LEVEL: IRA 6IMMEDIATE SUPERVISOR: Principal Corporate Communication and Public Relations OfficerPerson SpecificationsThree (3) years’ cumulative relevant work experience at the grade of Corporate Communication & Public Relations Officer or in a comparable position.Bachelor’s degree in any of the following: – Journalism, Mass Communication, Public Relations or equivalent qualification from a recognized institution.ORBachelor’s degree in any of the Social Sciences plus a Diploma in any of the following: Journalism, Mass Communication, Public Relations or an equivalent qualification from a recognized institutionMembership to Public Relations Society of Kenya (PRSK) and in good standing.Digital communication and social media management skills is an added advantage.Proficiency in computer applications
RESPONSIBILITIES
Job SpecificationsThe duties and responsibilities will entail:Implementing the IRA communications & Customer relations policies, strategies, procedures and plans.Planning and implementation of all of the Authority’s internal and external communications and promotional programmes.Identifying events that can enhance IRA’s image or can be used to reach many publics and coordinate IRA’s participation in the same.Managing the Authority’s media relations, including organizing press conferences, coordinating media coverage, and responding to media inquiries.Monitoring and analyse media coverage and public commentary, including traditional and social media, and provide regular reports and recommendations.Managing and updating content on the IRA website and other digital platforms to ensure accuracy, relevance, and timeliness.Organizing and managing press conferences, media coverage and respond to incoming media calls.Providing input for speeches, press releases newsletters, reports, journals, and other corporate communication materials and publications and any other presentations as required.Gathering information, write articles and edit newsletters, reports, journals and other publicity materials.Developing and maintain a database for distribution of IRA’s Information, Education and Communication (IEC) materials.Coordinating the handling, resolution, and documentation of customer and stakeholder inquiries and complaints.Undertaking settlement of customer/ stakeholders queries and inquiries.Implementing and managing customer relationship management (CRM) systems to enhance service delivery and stakeholder engagement.Establishing, developing, and maintaining positive relationships with customers, industry stakeholders, and strategic partners.Receiving, recording, maintaining and analysing a comprehensive database of all complaints lodged with the Authority.Monitoring all public comments about the organization including social media.Undertaking photography and videography at IRA corporate events.Undertaking protocol management.Organizing the Authority’s planned events and functions.Administering and analysing questionnaires to customers.Administering and analysing customer satisfaction surveys and questionnaires, and preparing analytical reports to inform management decisions.Implementing innovative customer service initiatives to keep abreast with emerging customer needs and expectations.Supporting implementation of the Authority’s Corporate Social Responsibility (CSR) initiatives and preparing reports.Preparing periodic reports on communications, media coverage, customer relations, and stakeholder engagement.Competencies and SkillsCommunication skillsInterpersonal skillsReport writing skillsPresentation skillsConflict managementHOW TO APPLYThe interested applicants to submit their applications online by filling the form provided on the IRA website.All applications must be received by close of business at 5.00 pm on Monday, 16th February, 2026.COMPLIANCE REQUIREMENTIn accordance with The Employment (Amendment) Act, 2022, the Authority will require candidates it will enter into a written contract of service with to comply with Chapter Six of the Constitution by submitting mandatory compliance and clearance certificates from the relevant entities.Insurance Regulatory Authority is an Equal Opportunity Employer committed to diversity, gender equality and persons with disabilities (PWDs) are encouraged to apply. Any form of canvassing will lead to automatic disqualification and only shortlisted candidates will be contacted for interviews.IRA IS ISO 9001:2015 CERTIFIED
REQUIRED SKILLS
Internal communication, External communication, Customer service, Stakeholder communication, Interpersonal relationships building, Capacity planning, Public Relations, Written communication, Interpersonal communication, Corporate communications
