The Joint Revenue Board has stated that the new tax identification portal is fully operational just as taxpayers who retrieved their new Tax IDs through the new national portal described it as user-friendly and efficient for quick access.
The Tax ID portal, jointly managed by the Joint Revenue Board (JRB) and the Nigeria Revenue Service (NRS), was launched on January 1, 2026, as Nigeria’s centralised taxpayer database.
The platform enables individuals to obtain a unique 13-digit number using their National Identity Number, while businesses can retrieve theirs using registration numbers issued by the Corporate Affairs Commission and other designated government agencies.
Feedback from taxpayers was obtained through a structured questionnaire shared across digital platforms such as Facebook, X, Instagram, and WhatsApp, as well as through telephone interviews, a statement by the JTB on Monday said.
The survey targeted users who had attempted retrieval of their Tax IDs and requested details of their experience.
The Head, Help Desk Team, Mr. Effiong Abasifreke, said, “We asked the taxpayers four questions. The questions were, ‘how fast was your tax ID retrieval process?’, ‘was the portal simple and easy to navigate?’, ‘did you find the process convenient?’, and ‘how would you rate the portal from your personal experience?’
“At the end of the poll, we collated all the responses and analysed them. More than 98 percent of the respondents said they had a seamless experience retrieving their Tax ID”, the Head of the team said.
Speaking on the process of Tax ID retrieval nationwide, the Executive Secretary of the JRB, Olusegun Adesokan, urged taxpayers who have not yet retrieved their Tax IDs to do so through the official portal.
He stated that the platform was designed as a self-service system to ensure seamless use, possessing strong data protection safeguards in compliance with regulations of the Nigerian Data Protection Commission.
