The system is struggling to distinguish between two digits, which is causing tolling issues.
Some Pennsylvanians are getting tolls that don’t belong to them. Two digits in the new U.S. 250th anniversary license plate are behind it.
The position of a tiny line on the Let Freedom Ring plates is making the automatic license plate recognition system struggle to distinguish between 0 and 8.
The slash through the zero was added to help both the system and the human eye differentiate between zero and the letter O, said Leanne Trindel, PennDot’s press officer.
Developed with the state police and the Pennsylvania Turnpike, it was a best practice recommendation by the American Association of Motor Vehicle Administrators, Trindel said.
But, the automatic license plate recognition system is having a hard time discerning between the slashed zero from the number 8, said Marissa Orbanek, the Pennsylvania Turnpike Commission press secretary.
Although no significant complaints have come, the turnpike is working on addressing the problem, Orbanek said. As part of the routine procedures, the system is tested daily, but fixing the issue will take some time.
“This process isn’t an easy fix,” Orbanek said. “It requires time, repeated exposure, and continuous analysis to ensure the technology can learn and adapt effectively.”
Orbanek couldn’t provide a definitive timeline for fixing the issue, but she stressed the importance of allowing technology time to learn the characters on the plates and adapt .
In the meantime, drivers with the new plate getting tolls that don’t belong to their plate number can call 1-877-736-6727 or reach out to the agency listed on the notice to help solve the problem.
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