TENS of thousands of users are reporting issues with Spotify this afternoon (Monday, December 15).
There have already been more than 10,000 issues reported on Downdetector, with the main problems appearing to be coming from the app.
When users access the app, they are greeted with three loading dots on the home screen, with the same appearing on the search screen.
Users have reported being greeted by three loading dots when they access Spotify. (Image: Patrick Glover)
One person, posting on X (formerly Twitter), commented: “Ummm guys, Spotify has crashed.”
Another added: “Spotify is not working i can’t login in my account please update soon.”
While a third person posted: “What just happened? Why am I unable to log back in all my accounts in Spotify? I have 10 premium accounts and 20 free accounts… why am I unable to access all accounts?”
Spotify has been contacted for comment.
Downdetector is an online website that allows users of popular services including X ( Twitter ), Instagram, Facebook , Virgin Media and more to report if they are having trouble with the services.
The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.
Describing itself on its website, Downdetector is “where people go when services don’t work.”
The website monitors disruptions to various key services including the internet, web hosting platforms, banks, social media and more.
You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website.
In short, users can get involved by submitting any issue reports on the platform.
Problem indicators are also collected from social media and other factors on the web, Downdetector explained.
These reports are then validated and analysed in real-time.
An incident is then detected if the number of reports is significantly higher than the typical average for that particular service.
When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots.
Do you use Downdetector? Let us know in the comments.
Read more on Maldon and Burnham Standard
