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Historical Growth of the Healthcare Business Process Outsourcing (BPO) Market: Insights into Expanding Industry Size
The market size of healthcare business process outsourcing (bpo) has seen substantial growth recently. The growth is projected to increase from $321.15 billion in 2024 to $355.65 billion in 2025, with a compound annual growth rate (CAGR) of 10.7%. The surge during the historic period is linked to factors such as cost-effective and optimized operations, increasing requirement for specialized services, issues related to data security and patient privacy, a transition towards value-based care systems, and the influence of globalization in the healthcare sector.
Expectations point to rapid expansion in the healthcare business process outsourcing (BPO) market over the coming years. It’s projected to rise to a value of $555.97 billion by 2029, with an 11.8% compound annual growth rate (CAGR). The anticipated growth throughout the forecast period can be credited to the development of patient-centric solutions, international operations penetration and capacity for multilingual services, increased remote service demand after the pandemic, the emergence of value-oriented care models, and an intensified emphasis on data security. The major forecast period trends are projected to revolve around enhancing patient engagement and customer experience, forging strategic partnerships and collaborations, globalizing healthcare services, adjusting to the impact of the COVID-19 pandemic and a shift towards value-driven care models.
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Which Primary Drivers Are Boosting the Healthcare Business Process Outsourcing (BPO) Market’s Performance?
The escalation in drug developments is anticipated to fuel the expansion of the healthcare business process outsourcing (BPO) market in the future. The term drug development pertains to the procedure of identifying, examining, experimenting, and introducing new medications or drugs to the market for treating, averting, or managing medical conditions. Healthcare BPO companies are crucial in assisting pharmaceutical firms in handling the intricate aspects of drug development, regulatory fulfillment, and accessing the market, eventually leading to more proficient and effectual drug development procedures.
As an example, the Canadian government’s official website reported that the pipeline comprised over 9,000 novel medicines undergoing various phases of clinical testing in 2022, a rise from slightly less than 8,500 the preceding year. Consequently, the rising number of drug developments is pushing the growth of the healthcare business process outsourcing (BPO) market.
Which Key Segments Are Driving Growth in the Healthcare Business Process Outsourcing (BPO) Market?
The healthcare business process outsourcing (bpo)market covered in this report is segmented –
1) By Service Type: Provider Outsourcing Services; Payer Outsourcing Services; Operational Outsourcing Services; Information Technology Infrastructure Management Services
2) By Provider Service: Revenue Cycle Management; Patient Enrollment; Patient Care
3) By Payer Service: Claims Management; Product Development And Business Acquisition; Member Management; Provider Management; Care Management; Integrated Front-End Services And Back-Office Operations; Billing And Accounts Management Services; Human Resources (HR) Services
4) By Solution: Manufacturing; Research And Development; Non-Clinical Services
5) By End User: Healthcare Providers; Healthcare Payers; Other End-Users
Subsegments:
1) By Provider Outsourcing Services: Medical Billing And Coding; Revenue Cycle Management; Patient Scheduling And Registration; Telehealth Services
2) By Payer Outsourcing Services: Claims Processing; Member Enrollment And Eligibility Verification; Fraud Detection And Prevention; Customer Support Services
3) By Operational Outsourcing Services: Human Resources Outsourcing; Procurement And Supply Chain Management; Facility Management Services; Administrative Support Services
4) By Information Technology Infrastructure Management Services: IT Help Desk Support; Cloud Services Management; Network Management; Data Security And Compliance Services
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What are the Key Trends Forecasted to Reshape the Healthcare Business Process Outsourcing (BPO) Industry Structure?
Significant firms within the healthcare business process outsourcing (BPO) sector are employing artificial intelligence solutions like the AGS AI Platform to enhance the productivity and accuracy of their revenue cycle management (RCM) activities. This AI-enabled solution – the AGS AI Platform – assists healthcare groups in enhancing their RCM activities. In September 2022, AGS Health LLC, a US company focused on analytics and technology, introduced an AI platform for comprehensive revenue cycle management (RCM) known as the AGS AI Platform. This is formulated to aid healthcare establishments in amplifying the productivity and precision of their RCM activities. Utilising a range of AI technologies, including machine learning, natural language processing, and predictive analytics, the AGS AI Platform can automate tasks, recognise patterns and trends, and offer recommendations. Additionally, this platform has the potential to boost patient experiences by shortening payment wait times, simplifying the payment process, and increasing profitability.
Which Geographies Are Leading the Expansion of the Healthcare Business Process Outsourcing (BPO) Market?
North America was the largest region in the healthcare business process outsourcing (BPO) market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the healthcare business process outsourcing (bpo) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
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Who Are the Top Companies Dominating the Healthcare Business Process Outsourcing (BPO) Market in 2025?
Major companies operating in the healthcare business process outsourcing (bpo) market report are UnitedHealth Group Incorporated, Accenture PLC, International Business Machines Corporation (IBM), Tata Consultancy Services Limited, Cognizant Technology Solutions Corporation, IQVIA Holdings Inc., Quintiles IMS Holdings Inc., HCL Technologies Limited, Infosys Limited, Wipro Limited, DSM Pharma, Sutherland Global Services Inc., Xerox Holdings Corporation, Genpact Limited, Access Healthcare Services Pvt. Ltd., Parexel International Corporation, R1 RCM Inc., NTT Data Corporation, EXLService Holdings Inc., Sykes Enterprises Incorporated, WNS Limited, Firstsource Solutions Limited, Invensis Technologies Pvt. Ltd., Omega Healthcare Investors Inc., Hinduja Global Solutions Limited, Mphasis Limited, GeBBS Healthcare Solutions Inc., Akurate Management Solutions Pvt Ltd., Gevity Consulting Inc., Octopus Tech Solutions Pvt Ltd.
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