VIJAYAWADA: Chief Minister N. Chandrababu Naidu emphasized that improving public satisfaction with government services must be the top priority to strengthen people’s confidence and trust in the administration. Speaking at the fifth Collectors’ Conference held at the State Secretariat on Wednesday, the Chief Minister urged district collectors to focus on the ‘speed of delivering governance’.
He stressed that collectors should take concrete steps at the field level to enhance citizen satisfaction, particularly through prompt service delivery and effective grievance redressal. He also asked collectors to handle political governance as it is important and bring a good image to the government with their performance.
Describing district collectors as the government’s ambassadors, he said their performance directly reflects the government’s credibility. Expressing satisfaction over achieving a 92 percent approval rating in pension distribution, the Chief Minister added that Andhra Pradesh should be recognized nationwide for its best practices and successful implementation of welfare schemes.
The Chief Minister opined that there should be a competitive spirit among collectors over best performance as performance is the criteria of the NDA government. Citing the example of commitment of Deputy Chief Minister Pawan Kalyan in sanctioning a road to a remote village on the spot over the request of a newly recruited police constable, the Chief Minister said that such speedy redressal of grievances will win more public satisfaction.
The Chief Minister said focus should be made on data-driven decision making in governance to achieve best results. There should be responsibility and accountability among officials.
Every single rupee of Central funds should be spent: Naidu
Citing the example of functioning of the revenue department, the Chief Minister said accountability will be fixed for every employee using blockchain technology.
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